We refer to ‘order confirmation’ when all the key questions regarding your personalisation have been clarified and confirmed. Only then will we start processing your items. Additional information: Before production begins, we will discuss all relevant points regarding personalisation with you, for example:
Once all points have been confirmed and we have received your written approval and, if necessary, payment in advance, your order is considered approved and we can send your items into production. If you have any questions regarding your order status please feel free to contact our customer service team. We will check your order and assist you in completing your personalisation. |