Orders and processing

Payment process and invoice

• What price benefits do B2B and B2C customers, resellers and retailers enjoy at STRAUSS?
• How do returns and exchanges work at STRAUSS?
• How are invoices structured at STRAUSS?
• How can I obtain copies of documents (invoices and credit notes) from Strauss?

Order procedure

• How can I place my order?
• How do I find my customer number?

Shipping and delivery

• When will I receive my STRAUSS products?
• What are the delivery charges at STRAUSS?

Return shipment and exchange

• What should I do if my delivery is incorrect?
• Are personalised items excluded from exchange?

e-Business

• Which interfaces does STRAUSS offer?
• OCI PunchOut
• Electronic catalog
• Processing orders via EDI
• Invoice in ZUGFeRD or XRechnung format (EN 16931)
• Is a transfer via DATANORM or IDS possible?

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