Orders and processing

Payment process and invoice

• I have not yet received a credit note/exchange delivery for my returned goods. How can I proceed?
• Why was the PayPal payment not completed?
• Are values listed on invoices gross or net?
• Where can I find the bank details?

Order procedure

• Where can I get vouchers?
• Where can I see my customer number?
• Can I change my address?
• Can only companies submit orders or are orders also open to private customers?
• How do I receive my customer number?

Shipping and delivery

• My parcel arrived damaged and/or taped by the shipping company. What can I do?
• Can I have my order delivered to a Packstation?
• Part of my order has not been delivered. When will the rest of my items arrive?
• How long are delivery times for work clothing with print or embroidery?
• Can I have my order sent to another address?
• Is it possible to track my delivery?

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Return shipment and exchange

• Goods returned? - This is how to receive your refund
• What is not permitted for exchange?
• I have received the wrong size or colour. How should I proceed?
• Are refined products excluded from exchange?
• What should I do if the delivered items are defective or do not meet my expectations?
• Can I return ordered goods?

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e-Business

• Which interfaces does STRAUSS offer?
• OCI PunchOut
• Electronic catalog
• Processing orders via EDI
• Invoice in ZUGFeRD or XRechnung format (EN 16931)
• Is a transfer via DATANORM or IDS possible?

See all 7 articles