Orders and processing

Payment process and invoice

• What price benefits do B2B and B2C customers, resellers and retailers enjoy at STRAUSS?
• How do returns and exchanges work at STRAUSS?
• Invoice Reissue
• Invoice Layout
• How can I obtain copies of documents (invoices and credit notes) from Strauss?
• Payment Methods

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Order procedure

• How can I place my order?
• Where can I get vouchers?
• How do I find my customer number?

Shipping and delivery

• My parcel arrived damaged and/or taped by the shipping company. What can I do?
• When will I receive my STRAUSS products?
• What are the delivery charges at STRAUSS?

Return shipment and exchange

• I have received the wrong size or colour. How should I proceed?
• Are personalised items excluded from exchange?
• What should I do if the delivered items are defective or do not meet my expectations?

e-Business

• Which interfaces does STRAUSS offer?
• OCI PunchOut
• Electronic catalog
• Processing orders via EDI
• Invoice in ZUGFeRD or XRechnung format (EN 16931)
• Is a transfer via DATANORM or IDS possible?

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