Orders and processing

Payment process and invoice

• Why was the PayPal payment not completed?
• Are values listed on invoices gross or net?
• Where can I find the bank details?

Order procedure

• Where can I get vouchers?
• Where can I see my customer number?
• Can I change my address?
• Can only companies submit orders or are orders also open to private customers?
• How do I receive my customer number?

Shipping and delivery

• Can I have my order delivered to a Packstation?
• Part of my order has not been delivered. When will the rest of my items arrive?
• How long are delivery times for work clothing with print or embroidery?
• Can I have my order sent to another address?
• Is it possible to track my delivery?
• What are the delivery times at Engelbert Strauss?

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Return shipment and exchange

• What is not permitted for exchange?
• I have received the wrong size or colour. How should I proceed?
• Are refined products excluded from exchange?
• What should I do if the delivered items are defective or do not meet my expectations?
• Can I return ordered goods?
• How should returns be packaged?

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