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  1. Strauss GB
  2. Orders and processing

Orders and processing

Payment process and invoice

  • I have not yet received a credit note/exchange delivery for my returned goods. How can I proceed?
  • Why was the PayPal payment not completed?
  • Are values listed on invoices gross or net?
  • Where can I find the bank details?

Order procedure

  • Where can I get vouchers?
  • Where can I see my customer number?
  • Can I change my address?
  • Can only companies submit orders or are orders also open to private customers?
  • How do I receive my customer number?

Shipping and delivery

  • My parcel arrived damaged and/or taped by the shipping company. What can I do?
  • Can I have my order delivered to a Packstation?
  • Part of my order has not been delivered. When will the rest of my items arrive?
  • How long are delivery times for work clothing with print or embroidery?
  • Can I have my order sent to another address?
  • Is it possible to track my delivery?
See all 9 articles

Return shipment and exchange

  • Goods returned? - This is how to receive your refund
  • What is not permitted for exchange?
  • I have received the wrong size or colour. How should I proceed?
  • Are refined products excluded from exchange?
  • What should I do if the delivered items are defective or do not meet my expectations?
  • Can I return ordered goods?
See all 10 articles

e-Business

  • Which interfaces does STRAUSS offer?
  • OCI PunchOut
  • Electronic catalog
  • Processing orders via EDI
  • Invoice in ZUGFeRD or XRechnung format (EN 16931)
  • Is a transfer via DATANORM or IDS possible?
See all 7 articles

Strauss U.K. Limited

Unit 10

Ashburton Industrial Estate

HR9 7BW Ross-On-Wye

Phone 01252 607855
Fax 01252 607857
Mail sales@strauss.co.uk
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