Yes, personalised items are generally excluded from exchanges and returns.
We can only accept complaints if there is a fault with the personalisation or with the item itself.
Please send us clear photos of the fault. Once we have reviewed the photos, our customer service team will contact you with a proposed solution.
Additional details:
- Personalised items are defined as any items that have been individually customised with a logo or text.
- If, upon receipt of the goods, a fault is found in the personalisation or with the item itself, we will investigate the complaint and get back to you.
- Exchanges for other reasons, such as the item not being to your liking, ordering the wrong size, or a change of mind regarding the personalisation, are not possible.
If you discover a fault, please contact our customer service team by email, quoting your order number and providing clear photos of the affected items.