Return shipment and exchange
- What is not permitted for exchange?
- I have received the wrong size or colour. How should I proceed?
- Are refined products excluded from exchange?
- What should I do if the delivered items are defective or do not meet my expectations?
- Can I return ordered goods?
- How should returns be packaged?
- How long do I have to exchange items?
- How do returns work?
- I have no returns form. What should I do?