After receiving your returned goods, we will issue a credit note/invoice correction. Please refer to the table below to see how the refund will be processed based on your payment method.
| Payment method: | Invoice | Prepayment | PayPal | Credit card | Direct debit |
| The invoice amount will be collected/paid in full. | 1) | ✓ | ✓ | ✓ | ✓ |
| The refund will be processed once the credit note is generated. | 2) | 3) | 3) | 3) |
3) |
1) You can only pay for the value of the retained goods, thereby automatically offsetting the credit note/invoice correction.
If you pay the entire invoice amount, you will receive a refund in addition to the credit note/invoice correction.
2) If the invoice amount has been paid in full and there are no other outstanding invoices, you will receive a refund for the credit note/invoice correction. Would you like to pay for the retained goods? Please click here (pay for retained goods)
3) Refunds are usually processed within 1-5 business days after the credit note/invoice correction is issued and will be credited in accordance with the original payment method.